Defective Colorsofts have left some Kindle house owners with out an e-reader – Cyber Tech

The launch of the first-ever coloration Kindle is not going so nice. Amazon’s Colorsoftbegan transport on October 30, however shipments have been paused after some clients complained a few yellow bar on the backside of the display and discoloration across the edges. Amazon is engaged on a repair and is providing a substitute or refund.

That is the place one other downside is available in. Main as much as the launch, Amazon ran a promotion promoting that its clients might commerce of their outdated Kindle for a 20 % low cost on the Colorsoft. And a few of these clients at the moment are returning their new Colorsoft because of the yellow bar defect—leaving them with out an e-reader altogether. Amazon has but to supply any concrete data on when the repair shall be prepared for the Colorsoft and when it’ll resume transport. It is a mess.

It began with an commercial for a limited-time low cost on the Colorsoft through Amazon’s trade-in program. If the machine was eligible, you needed to reply a number of questions on its situation after which ship it off. As soon as Amazon appraises it, the trade-in worth seems within the type of an Amazon reward card. Amazon additionally supplied an extra 20 % off the Colorsoft together with the trade-in credit score.

Clients who determined to make the most of this system despatched of their older Kindles beneath the belief that the Colorsoft would substitute their present e-reader. The surprising show points meant this did not go in line with plan. They’ve taken their complaints to Reddit and opinions on the Colorsoft product web page on Amazon, which has a 2.5/5 star ranking.

It is price noting that not everybody has run into the show challenge—I did not discover it in my Colorsoft evaluate unit—however when you do, it’s best to attain out to Amazon’s customer support staff for a refund or substitute. However that is the place issues get sticky. In the event you select a refund and had used the low cost, you may solely get again the precise quantity that you simply paid. Because the 20 % off coupon is now not legitimate, you may now need to pay full worth for the Colorsoft, each time Amazon begins transport it once more. In the event you select to attend for a substitute, you may have to attend an estimated three to 5 weeks to obtain the substitute mannequin.