#FASuccess Ep 399: Sustaining Firm Tradition Extra Nearly (When Scaling Previous $3B AUM With 10 Workplace Areas), With Kelli Kiemle – Cyber Tech

Welcome everybody! Welcome to the 399th episode of the Monetary Advisor Success Podcast!

My visitor on at this time’s podcast is Kelli Kiemle. Kelli is the Managing Director of Progress and Shopper Expertise of Halbert Hargrove, an RIA primarily based in Lengthy Seashore, California, that oversees $3.1 billion in belongings below administration for 750 consumer households.

What’s distinctive about Kelli, although, is how she leads efforts at Halbert Hargrove to keep up the agency’s 4 core values and construct a robust tradition, even and particularly as their workforce has grown to 50 workers and, with ongoing enlargement, is now located throughout 10 places of work within the western United States (which suggests even their in-person places of work are ‘distant’ and ‘digital’ relative to the management workforce within the agency’s major workplace headquarters).

On this episode, we speak in-depth about how Kelli has labored to develop applications at Halbert Hargrove to keep up communication and powerful relationships throughout the agency and its disparate places of work, together with by holding twice annual in-person conferences at Halbert Hargrove’s headquarters each to debate agency enterprise and to supply alternatives for extra casual social interplay amongst the agency’s otherwise-dispersed workers, how Kelli makes use of weekly, company-wide all-hands conferences very first thing each Monday morning to evaluation key firm metrics to extend accountability, and the way Kelli established a compulsory, 2-year formal mentorship program for all new hires to assist them get higher acclimated to the agency’s tradition, and to have an outlet to whom they will ask query and search recommendation as they develop into their position.

We additionally speak about how Kelli has created initiatives that assist solidify Halbert Hargrove’s core values of being fearless, always enhancing, having enjoyable, and giving again, together with by having workers share not solely their “Gladiator Tales” of fearlessly going to bat for his or her purchasers, but additionally their “Goofs That Give Us Steerage” to replicate on errors that have been made to align to their core worth of regularly enhancing, how Kelli has aligned her agency’s worker advantages with its core values as effectively, together with by funding academic alternatives for workers, offering a match for worker charitable donations, and providing youngster care subsidies, and why Kelli finds that her agency’s coverage of providing what it calls limitless “accountable” trip time does not result in workers taking an excessive amount of day without work, however as a substitute mockingly nonetheless requires her to encourage workers to take extra day without work to keep away from potential burnout.

And be sure to hearken to the top, the place Kelli shares how she has helped enhance Halbert Hargrove’s AUM over the $3 billion mark partly by leveraging a public relations agency in addition to native search engine marketing to draw new prospects and elevate their natural progress fee, how Kelli introduced on a gross sales coach to assist her agency’s current advisors get snug making an attempt to shut extra purchasers (overcoming some preliminary skepticism about how a fiduciary agency may ever have “gross sales coaching”), and why Kelli determined in opposition to pursuing the advisor monitor at her personal agency, as a substitute carving out a task targeted on progress and consumer expertise that match her strengths in creating and managing complicated firm-wide workflows and juggling many duties directly.

So, whether or not you are focused on studying about sustaining a robust agency tradition when places of work are unfold throughout the nation, aligning firm advantages to match these core values, or utilizing third-party advertising and gross sales teaching companies to drive consumer progress, then we hope you get pleasure from this episode of the Monetary Advisor Success podcast, with Kelli Kiemle.

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